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SF Admin · 20%

Configuration and Setup

Configuration and Setup is 20% of the Salesforce Administrator Certification (SF Admin), administered by Salesforce. It falls under the IT Certifications category.

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Domain Details

Detail Information
Domain Configuration and Setup
Exam Salesforce Administrator Certification (SF Admin)
Domain Weight 20%
Governing Body Salesforce
Available in App Salesforce Cert Exam Prep 2026
Official Source Salesforce official website ↗

Try a Practice Question

Sample SF Admin Practice Question

This original C3RT practice item is from the SF Admin question bank. It is not an official or released exam question.

What is the best approach to set up Agentforce user roles and permissions to allow supervisors to monitor agent performance on chat sessions and reassign chats when necessary?

  1. Assign supervisors the 'Agentforce Supervisor' role with permissions to view all chats, monitor live sessions, and reassign cases; agents get the 'Agentforce Agent' role.Correct
  2. Give supervisors the 'Agentforce Agent' role with 'Modify All Data' permission and rely on Chatter for chat monitoring.
  3. Create a custom role with no additional permissions and allow supervisors to impersonate agents for monitoring.
  4. Use the 'Agentforce Manager' role for supervisors but restrict permissions to prevent chat reassignment.

Rationale

The 'Agentforce Supervisor' role includes permissions to monitor live chat sessions, view agent performance, and reassign chats as needed. Option B incorrectly uses the agent role with excessive permissions and an unreliable communication method. Option C lacks the necessary permissions for monitoring or reassignment. Option D restricts chat reassignment, contradicting the requirement.

SF Admin Configuration and Setup: FAQ

How much of the SF Admin covers Configuration and Setup?

Configuration and Setup accounts for 20% of the SF Admin, which has 60 questions total. Salesforce publishes the official exam content outline with the most current weighting. The C3RT app covers all 7 SF Admin content areas.

What is the SF Admin exam format and how does Configuration and Setup fit in?

The SF Admin has 7 content areas across 60 questions in 105 minutes, with a passing score of Not published by Salesforce (scaled score; commonly reported as about 65%). Configuration and Setup is content area 1 of 7 and carries 20% of the total exam weight. The other content areas are Object Manager and Lightning App Builder, Sales and Marketing Applications, Service and Support Applications, Productivity and Collaboration, Data and Analytics Management, Workflow and Process Automation.

How do I study for the Configuration and Setup section of the SF Admin?

Targeted practice by content area is the most effective approach. The C3RT Salesforce Cert Exam Prep 2026 app for iOS and Mac tags every practice question by content area, so you can isolate Configuration and Setup questions, track your accuracy, and focus study time on your weak spots. Combine focused practice sets with full-length timed mock exams as your test date approaches.

How many questions are on the SF Admin and what is the passing score?

The SF Admin consists of 60 questions in 105 minutes, with a passing score of Not published by Salesforce (scaled score; commonly reported as about 65%). It is administered by Salesforce and the exam fee is $200 USD ($100 for retakes). The C3RT app includes full-length practice exams that mirror the real format across all 7 content areas.

Where can I find official Salesforce resources for Configuration and Setup?

The official source for SF Admin content outlines and study resources is the Salesforce website. The exam blueprint, which details all content areas including Configuration and Setup, is published there. C3RT is not affiliated with Salesforce. It is a third-party practice platform that supplements official materials with 60+ practice questions, flashcards, and study tools across all 7 content areas.

Configuration and Setup is a content area on the Salesforce Administrator Certification (SF Admin), a IT Certifications exam administered by Salesforce. C3RT is not affiliated with Salesforce. Certification names and trademarks are the property of their respective organisations. Official exam information is available at the Salesforce website.