ITIL 4
ITIL 4 Foundation
The ITIL 4 Foundation certification establishes a common understanding of the ITIL 4 service management framework and its key concepts. It covers the service value system, four dimensions of service management, guiding principles, and core management practices, the essential framework for IT professionals working in ITSM, service desk, DevOps, and IT operations roles. ITIL 4 Foundation is the world's most widely held IT service management credential.
ITIL 4 Exam Overview
| Detail | Information |
|---|---|
| Full Name | ITIL 4 Foundation |
| Governing Body | Axelos / PeopleCert |
| Number of Questions | 40 |
| Time Limit | 60 minutes |
| Passing Score | 65% (26/40) |
| Exam Fee | $165 USD (varies by provider) |
| Category | IT Certifications |
| C3RT App Available On | iPhone, iPad, and Mac |
| Official Source | Axelos / PeopleCert official website ↗ |
ITIL 4 Content Areas and Domains
| Domain / Content Area | Exam Weight |
|---|---|
| Key Concepts of Service Management | 21% |
| Key Concepts of ITIL 4 | 20% |
| The Four Dimensions of Service Management | 14% |
| The ITIL Service Value System | 13% |
| ITIL Management Practices | 32% |
Domain weights are approximate and based on the Axelos / PeopleCert content outline. Always verify at the official source before your exam.
Topics Covered
- ✓ ITIL 4 Service Value System (SVS), guiding principles, governance, value chain, practices
- ✓ Service Value Chain Activities, plan, improve, engage, design/transition, obtain/build, deliver/support
- ✓ 34 ITIL 4 Management Practices, categorized as general, service, and technical management
- ✓ Seven Guiding Principles, focus on value, start where you are, progress iteratively, collaborate, think holistically, keep it simple, optimize and automate
- ✓ Four Dimensions of Service Management, organizations/people, information/technology, partners/suppliers, value streams/processes
- ✓ Key ITIL Concepts, service, value, cost, risk, utility, warranty, outcomes vs outputs
- ✓ Continual Improvement Model and Practice
How C3RT Helps You Pass the ITIL 4
Adaptive Practice
Questions adapt to your weak areas automatically so every study session on the ITIL 4 is time well spent.
Diagnostic Mocks
Full-length mock exams timed to the real ITIL 4 format with detailed score breakdowns by topic.
Mistake Bank
Every wrong answer is saved for targeted re-drill. The system resurfaces your mistakes until they stick.
Native on iOS & Mac
Built with SwiftUI, not a web wrapper. Instant load, offline support, hardware-speed rendering.
ITIL 4 Frequently Asked Questions
What does ITIL 4 stand for?
ITIL 4 stands for ITIL 4 Foundation. It is administered by Axelos / PeopleCert.
Who administers the ITIL 4?
The ITIL 4 Foundation (ITIL 4) is administered by Axelos / PeopleCert. For official information, visit the Axelos / PeopleCert website.
How many questions is the ITIL 4?
The ITIL 4 consists of 40 questions. Candidates are given 60 minutes to complete the exam.
What is the passing score for the ITIL 4?
The passing score for the ITIL 4 is 65% (26/40), as set by Axelos / PeopleCert. Scoring methodology and passing standards may be updated periodically. Always verify current requirements with the governing body.
How much does the ITIL 4 exam cost?
The ITIL 4 exam fee is $165 USD (varies by provider). This fee is set by Axelos / PeopleCert and may vary by testing centre, region, or membership status. Additional fees for registration or rescheduling may apply.
What is the difference between ITIL 3 and ITIL 4?
ITIL v3 (2011) was organized around a service lifecycle with 5 stages and 26 processes. ITIL 4 (2019) replaced this with the Service Value System and 34 management practices, emphasizing co-creation of value, flexibility, and integration with Agile, DevOps, and Lean. ITIL 4 Foundation is the current exam; the v3 Foundation credential is still valid but no longer the target for new candidates.
How hard is the ITIL 4 Foundation exam?
ITIL 4 Foundation is considered one of the more accessible IT certifications. Most candidates pass with 15–30 hours of study. The 40 questions in 60 minutes is a comfortable pace, and the questions focus on definitions and concept application rather than hands-on skills. The C3RT app provides 5,000 practice questions to build confidence.
What is the ITIL 4 Service Value Chain?
The Service Value Chain is the core operational model in ITIL 4, showing how activities (plan, improve, engage, design/transition, obtain/build, deliver/support) connect to transform demand and opportunities into value. Unlike ITIL v3's linear lifecycle, the Value Chain is a flexible model that can be combined into value streams for different scenarios.
What ITIL 4 certifications come after Foundation?
The ITIL 4 certification scheme continues with ITIL Specialist modules (Create, Deliver and Support; Drive Stakeholder Value; High Velocity IT), ITIL Strategist (Direct, Plan and Improve), and ITIL Leader (Digital and IT Strategy). Completing the Specialist and Strategist modules leads to ITIL Managing Professional, a senior practitioner credential.
C3RT is a native iOS and macOS exam preparation platform covering the ITIL 4 Foundation (ITIL 4), a IT Certifications certification, administered by Axelos / PeopleCert. C3RT is not affiliated with or endorsed by Axelos / PeopleCert. Certification names and trademarks are the property of their respective organisations. For official exam registration, eligibility requirements, and content outlines, visit the Axelos / PeopleCert official website ↗ .